Orders & Shipping
My tracking says “Delivered,” but I didn’t get my order.
Please email support@zanvon.com with:
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Your full address
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Your phone number
Before contacting us, check:
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With family members, neighbors, or building reception.
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Your mailbox — some packages fit inside rather than at the door.
If you still can’t locate your order, our support team will help resolve the issue quickly.
Why is my order shipped from another country?
We work with trusted suppliers worldwide to bring you the best products at competitive prices. Some items may ship directly from international warehouses to ensure availability and faster delivery to certain regions.
When will I receive my order?
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Free shipping to the United States: 5–9 business days
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All other countries: 8–12 business days
We ship as quickly as possible, but delivery times may vary by courier and destination.
Tracking details will be emailed after your order has been dispatched.
How do I track my order?
Visit our Track Your Order page and enter your order number and email.
Tracking updates may take up to 48 hours to appear.
Returns & Refunds
How do I return an item?
Email support@zanvon.com to request the return address.
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Items must be unused, in original condition, and returned within 14 days of delivery.
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Return shipping costs are the customer’s responsibility unless the product is damaged or incorrect.
See our Refund Policy for details.
My item arrived damaged or incorrect.
We’re sorry! Email support@zanvon.com with:
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Your order number
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Photos or videos showing the issue
Once verified, we’ll send a free replacement — no hassle.
I couldn’t apply my discount code.
Email support@zanvon.com with your order number, email address, and discount code.
If valid, we’ll refund the discount amount.
Order Changes & Cancellations
Can I cancel or change my order?
We can only make changes or cancel orders within 30 minutes of purchase.
Email support@zanvon.com immediately with your order number and request.
I ordered the same item twice — what now?
Email support@zanvon.com with your order number.
We’ll cancel the duplicate and refund you right away.
Payments & Policies
What payment methods do you accept?
We accept PayPal, major credit/debit cards, and other secure payment options available at checkout.
Do you charge extra fees or taxes?
No — the price you see at checkout is the total price. We cover duties, taxes, and shipping costs.
What is a gift card?
A gift card is digital store credit you can use on our website.
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Valid for 90 days
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Can be applied to any order over the gift card amount
Need Help?
📧 Email: support@zanvon.com
💬 Live Chat: Available Monday–Friday, 9 AM – 5 PM (local time)
We typically reply within 24 hours on business days.
